Refund Policy

Last updated: September 20, 2026

This Refund Policy applies to all purchases made through litimus.app ("Litimus", "we", "us", "our"), including subscription plans and once-off Day Passes. By purchasing a subscription or Day Pass, you agree to the terms below.

1. Free Tier

Litimus offers a free tier (2,000 words of AI-detection scanning per day, no account required) so that prospective customers can evaluate the accuracy and usefulness of the service before paying for anything. Because a free evaluation option is always available, we do not offer refunds on paid plans on the basis of dissatisfaction with detection results, accuracy, or general suitability for a customer's purposes.

2. Subscription Plans (Student, Pro, Team & API)

• Subscriptions are billed monthly in advance via Paddle.
• You may cancel your subscription at any time from your account dashboard. Cancellation stops future billing but does not generate a refund for the current billing period already paid for — you will retain access to your plan's features until the end of the period you have already paid for.
• We do not provide pro-rated or partial refunds for unused days, unused word/API quota, or early cancellation within a billing period.
• If you are charged after you cancelled, or charged the wrong amount due to a processing or system error on our part, contact us and we will investigate and refund the erroneous amount.
• Duplicate charges caused by a payment processing error will be refunded in full once verified.

3. Day Passes

Day Passes are once-off purchases granting temporary increased usage. Because a Day Pass is consumed as soon as it is activated, Day Passes are non-refundable once purchased and activated. If a Day Pass was purchased but never activated due to a technical fault on our side, contact us for a refund.

4. Student Plan Verification

The discounted Student plan requires proof of student status. If a Student subscription is found to have been obtained fraudulently (i.e., the subscriber is not a verified student), we reserve the right to cancel the subscription and upgrade or suspend the account, without refunding amounts already paid at the discounted rate.

5. How to Request a Refund

Refund requests relating to billing errors, duplicate charges, or technical failures should be sent to support@litimus.app, including your account email address and the relevant transaction date/reference from your Paddle receipt. We aim to respond to all refund requests within 5 business days.

6. Chargebacks

If you believe a charge was made in error, we ask that you contact us directly first so we can resolve it quickly. Initiating a chargeback with your bank or card issuer without first contacting us may result in suspension of your account while the dispute is investigated.

7. Governing Law

This policy is governed by the laws of South Africa, and nothing in this policy limits any rights you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

9. Contact

Questions about this policy can be sent to support@litimus.app.